Delivery and Returns
Enjoy free delivery on all orders within the United Kingdom.
Standard Delivery is 3-5 days by Royal Mail 1st Class.
Next Working Day Delivery can be applied at checkout at a cost of £6.95 (orders must be placed before 2 pm Monday – Thursday).
International orders will be dispatched on an International Registered Service and may take 7-10 days in transit.
Engraved orders are sent by Recorded Delivery where a signature is required.
Our shipping and handling charges are as follows:
|up to £100||£101-£200||over £200|
|united kingdom standard service||free||free||free|
|european union registered||£10||£10||free|
|rest of the world registered||£10||£10||free|
Returns and Exchanges
We pride ourselves on our customer service and hope that you are delighted with your purchase. Having said that, we are consumers as well and we know that sometimes you just plain change your mind about things. Should you have a change of heart about our products, for any reason whatsoever, you can return your order to us within 14 days of receiving it for an exchange or refund (original postage excepted). We recommend that you obtain a certificate of posting when you send your parcel back and ask that you phone or email us before posting so that we can expect it. The item must be returned unused and in its original packaging to:
tales from the earth
studio 32, spaces business centre,
15 – 17 ingate place,
london sw8 3ns
*Please note we cannot accept returns on personalised designs. All engraving requests are subject to proof reading by the customer before committing to buy.
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